General warranty and returns conditions in the European Union (B2B)

These general conditions govern the commercial sale transactions, warranties and claims relating to workshop machinery, tools and automotive diagnostic equipment distributed by EfiTaller Automoción S.L. (under its commercial brands EfiTaller and FCAR Europe) to professional buyers, workshops and authorised distributors within the Single Market of the European Union.

In accordance with European Union law, these transactions are classified strictly as Business-to-Business (B2B) contracts between professionals. Consequently, the application of any consumer protection legislation (B2C) is entirely excluded, including Directive (EU) 2019/771 and its respective national transpositions. The contractual relationship shall be governed exclusively by commercial law and by the agreements set out herein.

I. Limited commercial warranty policy

1. Warranty periods (EU B2B standard)

• Main equipment and machinery: all diagnostic equipment, lifts, tyre changers and other industrial workshop capital goods carry a Limited Commercial Warranty of twelve (12) months from the delivery date.
• Consumable components, batteries and accessories: integrated batteries, electrical accumulators, connection cables (including OBD cables), adapters and connectors are considered fast-wearing consumable components given the nature of their workshop use. They carry a warranty limited to six (6) months from the delivery date.

2. Warranty coverage

This warranty covers exclusively the free repair or replacement of components presenting original manufacturing, material or assembly defects, subject to verification and assessment by our Official Technical Service. Replaced parts shall become the legal property of EfiTaller Automoción S.L.

3. General warranty exclusions

The commercial warranty shall be void and shall not apply under any circumstances in the event of:

1. Accidental or physical damage: breakages, cracks, cracked screens or casings damaged by drops, knocks, crushing or impacts sustained in the workshop environment.
2. Improper or negligent use: damage resulting from use contrary to the specifications of the manufacturer official manual, electrical surges on the workshop mains, or exposure to excessive humidity, liquids, oils, fuels or extreme temperatures.
3. Natural wear from use: cosmetic deterioration, scratches on touchscreens or the aesthetic wear inherent to daily workshop use and activity.
4. Unauthorised modifications: any equipment that has been opened, tampered with, modified or repaired by technicians or personnel outside the Official Technical Service of EfiTaller Automoción S.L.
5. Software and network problems: connectivity or configuration failures arising from deficient workshop local networks, installation of unofficial third-party software, or unauthorised software modifications.

4. Handling through authorised distributors (EU channel)

Where the workshop equipment or device has been purchased through an authorised EU distributor:

• Any claim, technical support request or warranty procedure must be channelled, managed and initiated through the distributor that made the sale.
• EfiTaller Automoción S.L. shall not accept direct support cases from end-customer workshops unless our after-sales support department expressly authorises a direct RMA procedure in writing.
• The distributor shall act as the first level of technical filtering, verifying the origin of the fault and confirming the absence of warranty exclusions (impacts, batteries, wear) before sending any material to our central logistics centre.

II. Commercial claims and returns policy (EU commercial law)

Under the commercial contractual principles of the European Union, all business-to-business (B2B) sale transactions are firm, binding and definitive. There is no unilateral right of withdrawal, return for ordering error or change of mind once delivery of the goods has been completed.

Claims or returns are strictly limited to cases of manufacturing defects or original non-conformity on delivery, within the following non-extendable periods:

1. Visible defects or shipping errors

• Any external damage to the packaging, missing packages or evident physical transport breakage must be recorded directly on the carrier delivery note at the very moment of receipt.
• For goods delivered packaged, the professional buyer has a maximum period of four (4) calendar days from receipt to formally report in writing any shortfall in quantity or apparent quality defect.

2. Hidden defects or internal manufacturing faults

For internal component failures that cannot be detected by eye at the time of delivery (hidden defects), the professional buyer has a maximum period of thirty (30) calendar days from the day of delivery to submit the claim in writing.

3. Lapse of the right to claim

The expiry of the 4-day period for visible faults and the 30-day period for hidden defects without a formal written notification having been sent shall entail the unconditional acceptance of the goods. Any right of the buyer to claim refunds, repairs or returns from EfiTaller Automoción S.L. shall be entirely extinguished.

4. Support procedure and RMA request

To initiate any claim within the applicable period, the customer must make contact by sending an email to serviciotecnico@efitaller.com, providing the purchase invoice, a detailed technical description of the problem and supporting visual material (photographs or videos). No shipment of goods will be accepted at our facilities without the corresponding RMA (Return Material Authorisation) number issued by our after-sales department. Transport costs for unjustified claims shall be borne by the buyer.

III. Applicable law and competent jurisdiction in the EU

All commercial transactions, shipments, warranties and claims are governed exclusively by the commercial legislation of the Kingdom of Spain. Recourse to and application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 11 April 1980 / CISG) is expressly excluded.

For the resolution of any discrepancy, dispute or claim arising from the interpretation or performance of these policies, the parties expressly waive any other jurisdiction that may correspond to them and submit to the exclusive jurisdiction of the Courts and Tribunals of Málaga (Spain).